MICROSOFT
KNOWLEDGE BASE LINKS

If you don't find what you're looking for here, click here to search the full Knowledge Base itself.

COMMANDS (Specific Commands)

OUTLOOK EXPRESS

CONTROL PANEL

INSTALLATION or SETUP

 ERROR MESSAGES (by categories)

MS-DOS COMPATIBILITY MODE ERRORS

ErrMsg: Miscellaneous

PASSWORD PROBLEMS

ErrMsg: Fatal Exception Errors

RAM Issues

ErrMsg: General Protection Faults

RECYCLE BIN

ErrMsg: Invalid Page Faults

REGISTRY

Invalid VxD Dynamic Link Call

SHUTDOWN & RESTART PROBLEMS

 

STARTUP & BOOTLOG

FILES (Specific Files)

TROUBLESHOOTING (Misc.)

 FONTS

WINDOWS ME & 2000 (select articles)

HARDWARE, DRIVERS, VMM32

SOME OTHER WORTHWHILE KB ARTICLES

   

COMMANDS

Windows Keyboard Shortcuts
Active Desktop command missing when you right-click desktop Win98, Win95+IE4
DEFRAG: Defrag Error Message: ID No:DEFRAG00205 Win98, Win98 SE, Win ME
DEFRAG: Disk Defragmenter hangs after choosing disk to defragment Win98, Win ME
DEFRAG: How to determine the programs Disk Defragmenter optimizes Win98, Win ME
DESKTOP AS SHORTCUT command is missing from the "Send To" menu Win95, Win98, Win ME, NT4
FDISK /MBR rewrites the Master Boot Record Win95, Win98, Win ME
Missing menu commands in the Fonts folder Win95, Win98, NT4
MSCDEX.EXE command-line switches Win95, Win98, Win ME
NEW command missing in Windows Explorer Win98, Win95+IE4, WinNT+IE4
SCANDISK Runs Even Though Windows Shut Down Correctly Win98 SE, Win ME
SCANREG command line switches Win98, Win ME
SFC: The file was not found... Win98, Win98 SE
WALIGN.EXE and WINALIGN.EXE tools descriptions Win98
Windows Explorer command-line switches Win95, NT4

CONTROL PANEL

Description of Control Panel (.CPL) Files Win95, Win98, Win ME
ADD/REMOVE PROGRAMS icon or tabs missing Win95, Win98
ADD/REMOVE PROGRAMS: All installed programs may not appear Win95 OSR1, Win98, Win98 SE, NT4
DEVICE MANAGER only contains a computer entry Win95, Win98, Win ME


ERROR MESSAGES (by categories)
Fatal Exception Errors ¤ General Protection Faults ¤ Invalid Page Faults ¤
Invalid VxD Dynamic Link Call

Miscellaneous
Troubleshooting Windows Protection Errors Win95, Win98, Win98 SE, Win ME
Explanation of Error Codes Generated by Device Manager Win95, Win98, Win98 SE, Win ME, Win 2000
Disk write error, unable to write to disk in drive C Win98
Divide Errors in GDI.EXE (caused by Spool32, Rundll32, etc.) Win95
Cannot Delete File: File System Error (1026) Win95, Win98, Win98 SE
Explorer caused an Exception C06D007EH in module SENS.DLL Win95, Win98, Win98 SE
File Errors An excellent general summary of problems blocking file access or opening.
Invalid path, not directory, or directory not empty Win95, Win98
MPREXE not responding Win95, Win98, Win ME
MSOE.DLL could not be initialized OE 5.x
Outlook Express could not be started OE 5.x
The Following System Files Have Been Replaced... Win95, Win98, Win98 SE
There Are No Spare Stack Pages Win95, Win98, Win98 SE

NOT A KNOWLEDGE BASE ARTICLE, BUT A GREAT COLLECTION OF THEM:
Exception Errors & General Protection Fault Quick Links

Fatal Exception Errors
OVERVIEW: What are Windows Fatal Exception Errors Win95, Win98, Win98 SE, Win ME
Random Fatal Exception Errors in Win 95/98 Win95, Win98, Win98 SE, Win ME
MPREXE caused an exception 03h in module USER32.DLL Win ME
MSTASK caused an exception 03h in module USER32.DLL Win ME
RUNDLL32 caused an exception 03h in module USER32.DLL Win ME
SCANDSKW caused Fatal exception 03h in module USER32.DLL Win ME
STATEMGR caused an exception 03h in module USER32.DLL Win ME
Exception 0D at <memory address> Win95
Fatal Exception 0E at 0028:<xxxxxxxx> in VXD SYMEvent Win95, Win98, Win ME
Fatal Exception 0E at 0028:XXXXXXXX in VXD VSERVER Win95, Win98
Fatal Exception 0E in VXD IFSMGR Win95, Win98
Exception 0E at 00XX:XXXXXXXX in VxD IFSMGR Win95, Encarta World Atlas '96
Fatal Exception 0E at 0028:C0026416 in VXD IFSMGR Win95
Fatal Exception 0E at 0028:c028bac6 in VXD VWIN32 Win98
Exception 0E at 0028:C0035A67 in VXD IFSMGR Win98
Fatal Exception in VXD VMM Win95

General Protection Faults

PROGRAM

Causes GPF in:
  OVERVIEW: GPF Causes Win95, Win98
  GPF Causes & Troubleshooting Tips Win95, Win98

<Program Name>

DIBENG.DLL Win95, Win98, Win98 SE, Win ME, Win 2000

<Program Name>

GDI.EXE (with DeskJet 932C or 952C) Win98 SE, Win98 with IE5+

<Program Name>

GDI.EXE Win95, Win98, Win98 SE

EXPLORER

MMSYSTEM.DLL Win95, Win98

FPXPRESS

GDI.EXE Win98

ISSET_SE

<filename> Win95, 98

MMSYSTEM.DLL

(random GPFs) Win95, Win98, Win ME

MSGSRV32

CMCODEC.DRV Win98
CM8330SB Win95, Win98
KERNEL32 Win95
MSGSRV32.EXE Win95

MSTSC

GDI.EXE Win95, Win98

RUNDLL

KERNEL32.DLL Win95
  KRNL386.DLL Win95
  TAPI.DLL Win95

RUNDLL32

(random GPFs) Win95, Win98, Win ME

SOL (Solitaire)

SOL.EXE Win95, Win98
  KRNL386.EXE Win95, Win98

SUWIN

SETUPX.DLL Win95, Win98

SPOOL32

KERNEL32.DLL Win95, Win98

Standby Mode

ATTWAVE.DRV Win95, Win98, Win98 SE

WINWORD

ATIR3.DRV Win98

WORDPAD

SCVRECD2.DLL Win98, Win 98 SE

Invalid Page Faults

in Internet Explorer

How to troubleshoot Invalid Page Faults in Internet Explorer Win95

PROGRAM

Causes IPF in:

<Program>

MSVCRT.DLL Win95, Win98, NT4

COMMGR32

KERNEL32.DLL Win95/98 with IE/OE 4/5

DDHELP.EXE

MGAXDD32.DLL Win98, Win98 SE, Media Player 6.x

EXPLORER

APITRAP.DLL Win95, Win98, NT4
  EXPLORER.EXE Win98, Win ME
  EXPLORER.EXE IE 4.x, IE 5.x, Win98, Win98 SE
  KERNEL32.DLL Win95/98 with IE/OE 4/5
  KERNEL32.DLL Win98, Win 98 SE
  KERNEL32.DLL Win95, Win98, NT4
  KERNEL32.DLL IE 4.x (with Netzero ISP)
  KERNEL32.DLL Win98
  SHDOCVW.DLL IE 4.x, IE 5.x, Win98, Win98 SE
  SHELL32.DLL Win98
  SHELL32.DLL Win95, IE4.0, Win98+IE5 (Compaq only)
  SHELL32.DLL Win95, Win98
  THUMBVW.DLL Win98
  VTCOMMON.DLL Win98, Win 98 SE

FONTVIEW

COMDLG32.DLL Win95, Win98, Win98 SE
  WINSPOOL.DRV Win95, Win98, Win98 SE

HH

<unknown> Win98
  KERNEL32.DLL Win98
  SHLWAPI.DLL Win98

Hypertrm

MSVCRT.DLL or KERNEL32.DLL Win95, Win98

IE5WZD

<various files> (See also here) IE 5.0 or 5.5

(IPF)

when quitting Internet Explorer or sending e-mail in Outlook Express (MSAAHTML.DLL)
Win98, 95+IE4.01, NT4 workstation SP4

IEXPLORER

module unknown Win98 SE, or IE5.x
  APITRAP.DLL Win95, Win98, NT4
  BROWSEUI.DLL Win95, Win98, or NT4 (with IE5)
  KERNEL32.DLL Win98, Win95+IE3.x, Win95+IE4.x
  KERNEL32.DLL Win95, Win98, NT4

MAPISP32

KERNEL32.DLL Win98 SE

MNMSRVC

MST120.DLL Netmeeting 3.01+Win95/98, 3.0/3.01+Win98 SE

MPREXE

KERNEL32.DLL Win95/98 with IE/OE 4/5

MPREXE.DLL

KERNEL32.DLL Win98, Win95 OSR2.x
  KERNEL32.DLL Win98 SE

MSCAM

AVICAP.DLL Win98+IE5, Win98 SE, Office97

MSGSRV

KERNEL32.DLL Win95/98 with IE/OE 4/5

MSGSRV32

KERNEL32.DLL Win95

MSIMN

module unknown OE5
  KERNEL32.DLL OE4.x for Win95
  MSOE.DLL Win98 SE; OE5
  WAB32.DLL IE5.01, IE5.5

MSINFO32

KERNEL32.DLL Win98

MSPAINT

MSPAINT.EXE or MFC42.DLL Win98, NT4

NOTEPAD

NOTEPAD.EXE Win95, Win98

RUNDLL32

VTCOMMON.DLL Win98, Win 98 SE
GDI32.DLL Win95, Win98, Win98 SE

SPOOL32

KERNEL32.DLL Win95, Win98
  SPOOL32.EXE Win95, Win95B (OSR2), Win98, Win98 SE

SUWIN.EXE

SETUPX.DLL Win98 SE

TASKMON

KERNEL32.DLL Win98, Win ME

THEMES

module <unknown> Win98

INVALID VxD DYNAMIC LINK CALL

Invalid VxD Dynamic Link Call from VXD(03). . . [during install] Win98, Win ME
Invalid VxD Dynamic Link Call from. . . [general] Win95


SPECIFIC FILES

File Errors An excellent general summary of problems blocking file access or opening.
DDEML.DLL: "The following system files..." Win95, Win98, Win98 SE
FINDFAST: How to Disable the Find Fast Indexer Office 97
FINDFAST: Performance Issues After Installing FindFast Office 2000
LOADWC.EXE: Description of LOADWC.EXE in Internet Explorer Win98, Win95+IE4/5, WinNT+IE4/5
MSDOS.SYS: Contents of the MSDOS.SYS file Win95, Win98
SCANREG.EXE: Description of the Windows Registry Checker Tool Win98, Win ME
SCANREG.EXE: Command line switches for ScanReg Win98, Win ME
SFC.EXE: System File Checker extracts incorrect file versions Win98
SFC.EXE: How the System File Checker baseline is established Win98
VMM32.VXD missing/unable to load Win95, Win98, Win98 SE, Win ME


FONTS

Fonts supplied with common software products Multiple OS & application versions
Fonts in Windows - Questions & Answers Win95, Win98, Win ME
Fonts not displayed when installing new fonts Win98
Missing Menu Commands in the Font Folders Win95, Win98, NT4
TrueType Font limits in Win 95/98 Win95, Win98, Win ME


HARDWARE, DRIVERS, VMM32

ATI video adapters: Monitor needs reconfig after reinstalling Win98
Fatal Exception in VXD VMM Win95
Getting started with Win9x device drivers
Modem stops working after upgrade to Win 98 Second Edition
(This refers to the 3Com/U.S. Robotics 56K Voice Faxmodem Pro External V.90, x2)
Troubleshoot Device Conflicts with Device Manager Win95, Win98, Win ME
USB devices may not work in Safe Mode Win95, Win98, Win ME, Win 2000
VMM32.VXD missing/unable to load Win95, Win98, Win98 SE, Win ME

 
INTERNET EXPLORER & OUTLOOK EXPRESS

Internet Explorer

Troubleshooting browsing error messages in Internet Explorer
Font Size Change Is Not Saved in Internet Explorer 5 Win95/98+IE5, Outlook 2000
How to create a text file of web addresses in your Favorites folder Win98, Win95+IE3/4/5, WinNT+IE3/4/5  
How to manually uninstall Internet Explorer 5 Win95
How to troubleshoot Invalid Page Faults in Internet Explorer Win95
How to uninstall Internet Explorer 5.01 Win95, Win98, Win NT 4.0
How to print the Favorites list in Internet Explorer 5
How to use Kiosk Mode in Internet Explorer Win95, Win98, Win NT
Win98 Second Edition may not install IE5

Outlook Express

Contents of MS Outlook Express 5 MSOE.TXT file Win95, Win98, WinNT
Description of Certificate Revocation Behavior in Outlook Express OE 5.01, 5.5
How to Backup& Restore E-mail Messages in Outlook Express 5
How to remove the ACCOUNTS option from the Tools Menu in OE Win95, Win98, Win98 SE, WinNT
MSIMN (Outlook Express) is still running after you quit OE5 for Win98
ErrMsg: Outlook Express could not be started OE 5.x
Outlook Express 5 downloads same E-Mail multiple times
Outlook Express 5 starts very slowly
Spell Check Unavailable in OE after Installing Office 2000 OE 4.01 SP2


Address Book Problems

Address Book Could Not Be Launched Win98, OE 4.0/4.01 for Win95
Address Book Failed to Load Win98, Win98 SE, OE 4/5 for Win95
Cannot Open the Windows Address Book in Outlook Express Win98, OE 4.x for Win95
Unable to Open Address Book, a Component Is Missing Win98


INSTALLATION or SETUP

General
Win95/98 Setup Error Message List Win95, Win98, Win ME
SU995035 ErrMsg during Windows 98 Setup Win95 OSR 2.x, Win98, Win98 SE
SUWIN error in SETUPX.DLL during setup Win95, Win98
How to install Win98 on a computer with no Operating System Win95, Win98
ErrMsg: Could not decide this setup (.cab) file Win95, Win98, Win98 SE

Windows 95
How to install Win95 to a new folder to troubleshoot Office 2000

Windows 98
How to install Win98 to a new folder
How to install Win98 on a computer with no Operating System Win95, Win98
How to troubleshoot computer hangs during hardware detection Win98, Win98 SE, Win ME
Win98 Setup Error Messages

Windows Millennium Edition
How to Troubleshoot Windows Millennium Edition Setup
Win ME Does Not Detect Legacy Network Adapters or Modems During Clean Installation
Windows Millennium Edition Clean Installation Stops Responding During Setup
Windows Millennium Edition Setup Blocks the Following Programs and Drivers
Windows Millennium Edition Setup Error Messages


MS-DOS COMPATIBILITY MODE ERRORS

Troubleshooting MS-DOS compatibility mode on hard disks Win95, Win98
MS-DOS compatibility mode problems with PCI-IDE controllers Win95, Win98
FAT32 using compatibility mode with OnTrack Disk Manager Win95, Win98
Large IDE drive may run in compatibility mode Win95, Win98


PASSWORD PROBLEMS

Damaged password list does not save passwords Win95, Win98, Win ME 
Save Password check box is unavailable Win95, Win98, Win ME 
Dial-Up Networking password is not saved Win95, Win98, Win ME, Win 2000 
No Windows or network logon dialog box at startup Win95, Win98, Win ME 


RAM ISSUES

Definition of the "Typical Roll of This Machine" setting Win95, Win98, Win ME 
Error Message: Insufficient Memory to Initialize Windows Win95, Win98
How to use a RAM drive to troubleshoot memory Win95, Win98, Win98 SE 
RAM reported by Windows does not match amount of installed RAM Win95, Win98 
Win95 can access up to 2 GB of RAM


RECYCLE BIN

Cannot Empty Recycle Bin or Modify Recycle Bin Properties Win95, Win98, Win ME
File SystemErrors (1026) When Attempting to Empty Recycle Bin Win95, Win98
How the Recycle Bin stores files Win95, Win98, WinNT4 
Multiple Recycle Bin Icons in Windows 95 and Windows 98 Win95, Win98, WinSE
Recycle Bin Delete Confirmation Displayed After Being Disabled Win95, Win98, WinNT4 
SHIFT+DEL Does Not Bypass the Recycle Bin Win95, WinNT4
SHIFT+Delete Key Combination Sends Files to the Recycle Bin Win95, Win98, WinSE
Windows Explorer May Stop Responding When a Folder in the Recycle Bin Is Opened Win ME


REGISTRY

Command Line Switches for ScanReg (registry checker tool) Win98, Win ME
Description of the Windows Registry Checker Tool (SCANREG.EXE) Win98, Win ME
How to troubleshoot Registry errors Win95
How to Manually Restore the Windows 98 Registry Win98, Win ME
Registry Checker continues to detect Registry damage Win98, Win ME


SHUTDOWN & RESTART PROBLEMS

Can't start a command prompt, or restart in MS-DOS mode Win95, Win98
Can't warm boot computer at Win98 shutdown screen
Computer hangs when you try to restart in MS-DOS mode Win95, Win98, Win98 SE
Computer stops responding when shutting down Win98 Win98, Win98 SE, Win ME
Computer stops responding when you attempt to shut down Win98 Win98, Win ME
Computer stops responding when you try to shut it down Win98
How to troubleshoot Win95 shutdown problems (relevant to all 9x versions)
How to troubleshoot Win98 Second Edition shutdown problems
Problems restarting computer with device using IRQ 12 Win95, Win98
ScanDisk Runs Even Though Windows Shut Down Correctly Win98 SE, Win ME
Shutting down or logging off Windows takes a long time Win98, Win95+IE4, WinNT+IE4
Win 95/98 boots directly to "Shut Down" screen Win95, Win98, Win98 SE
Win98 Second Edition may not shut down or restart in MS-DOS mode


STARTUP & BOOTLOG

Description of Win95 startup process
ErrMsg: Invalid path, not directory, or directory not open Win95, Win98
How to start programs sequentially in Windows Win95, Win98, WinNT4
Load failures listed in the BOOTLOG.TXT file Win95, Win98, Win ME
Modem attempts to dial when Windows starts Win95, Win98
Run, RunOnce, RunServices, and RunServicesOnce Registry keys and Startup Win95/98, Win ME, WinNT 3.51/4.0, Win 2000
Troubleshooting Win95 startup problems and error messages
Troubleshooting Win98 startup problems and error messages Win98, Win98 SE


TROUBLESHOOTING (Misc.)

How to perform a Clean Boot in Win95
How to perform Clean Boot Troubleshooting for Win98

How to perform a Clean Boot in Win ME

General USB troubleshooting Win98, Win98 SE, Win ME
How to troubleshoot computer hangs during hardware detection Win98, Win98 SE, Win ME
How to Troubleshoot Internet Connection Sharing Problems Win98 SE
Troubleshoot Device Conflicts with Device Manager Win95, Win98, Win ME
Troubleshooting Internet Connection Sharing (ICS) Problems Win98 SE
Troubleshooting Printing Problems Win95, Win98, Win98 SE
Windows Advanced Power Management (APM) troubleshooters (various)


WINDOWS ME & 2000 (Select articles)

Deciding Whether to Upgrade from Win9x to Win 2000
How to Obtain the Latest Windows 2000 Service Pack

How to Examine Detailed Error Messages in Windows ME
Cannot Boot Windows ME After Defragmenting Hard Disk
How to Increase Available File Handles for MS-DOS Based Applications in Windows ME
Overview of Real Mode Removal from Windows ME
Tips Before Purchase, Setup and After Setup of Windows ME
Uninstalling WinZip Removes Compressed Folders Functionality in Win ME [NOTE: The same problem occurs with Zip-It.]

SOME OTHER WORTHWHILE KB ARTICLES

Clock on taskbar, and in date/time tool, loses time Win95, Win98, Win98 SE, Win ME
Computer Speed & Performance Decreases Win95, Win98, Win98 SE, Win ME
3D PINBALL: How to install on Win98
Drive letter for removable cartridge drives changes Win95, Win98
How to determine your hard disk cluster size Win 95, Win98, Win98 SE, Win ME
How to obtain BIOS information with the System Information Tool Win98, Win98 SE
MS-DOS MODE: Description of restarting computer in MS-DOS mode Win95
MS-DOS MODE: How to adjust CPU time allotted to an MS-DOS program Win95, Win98
MS OFFICE: Optimizing Word 2000
MS OFFICE: "Prerelease Expiration Notice. This Beta of Office 2000 Has Expired" IE5, Win98 SE
Open & Save dialogue boxes sorted incorrectly Win95, Win98
Opening a folder takes a long time Win95, Win98, Win ME
Order in Which MS-DOS and Windows Assign Drive Letters DOS 3.x-6.22, Win95, Win98, Win ME
SWAP FILE: Defragmenting Swap File: MS Says You Can't Do It Safely! Win95, Win98, WIn98 SE, Win ME (NOTE: I take SERIOUS issue with this article, but provide it for information purposes.)
SYSTRAY: System Tray Icons Win95, Win98, Win ME
Taskbar Missing Win95, Win98, Win98SE, Win ME
Unable to display contents of CAB files in Win98
WORD 2000: Equivalents to WordPerfect Reveal Codes (White Paper)